Terms and Conditions

Sale Terms

Savings are always based on normal RRP. Any floor stock sold is sold as is condition and only carries the statutory 1-year warranty. Finance is only available on sale prices with a Maximum discount of 30% off RRP. Discounts are only available on new orders (ie if the discount changes after purchase you are not entitled to a store credit or refund). All offers and promotions are NOT AVAILABLE in conjunction with any other offer, unless otherwise stated.

Pricing

We reserve the right to correct errors in pricing online and in-store.

Delays to ETAs & lead times

All lead times provided at time of purchase are estimates only and are subject to change. Changes to lead times are out of our control. Eureka Street Pty Ltd do not offer refunds for changes to lead times. This includes delays caused by pandemics.

If your order is delayed by 6 months or more from time of ETA and you would like to cancel, you are welcome to either:

A full in-store credit for the amount paid
Change of order to any other product available for sale
Goods On Order

Dates quoted for delivery of goods are approximate only at the time of ordering and may vary due to circumstances beyond our control. You will be advised as soon as your goods are ready for delivery. If you would like to check on the status of your order please contact the store you purchased from. Please note that the customer to make enquiries as to lead times and order progression.

Goods ready for collection or delivery

Any goods purchased from Eureka Street Furniture must be delivered or collected as soon as they become available. Please note we cannot store goods for more than 3 months. Failure to collect goods or arrange delivery will result in either;

Reallocation of goods to another customer.
You will then either be allocated the next available stock or a store credit
If you do not collected your goods promptly we reserve the right to charge a storage fee of $30 per week per item to hold goods until delivery/collection occurs and apply an administration fee to your order. Payment of the storage fee and administration fee must be paid before we will release the goods to you
Balances

Please ensure that you have settled any balance owing with the Eureka Street Pty Ltd prior to scheduled delivery. Personal cheques must be cleared 24 hours prior to delivery. Unfortunately, our contract drivers are not able to accept payments during delivery.


Discount Offers

Please be aware that all discount offers are OFF Recommended Retail Price (RRP) Only. Offers are not transferable or redeemable for cash.

 

Deposits

We are unable to process your order until a 30% deposit has been paid (unless otherwise stated). Should you decide to cancel your order after a deposit is taken for any reason, a refund request may be rejected. However if a refund is approved please note that a cancellation fee of a MINIMUM of 20% of the total purchase price will apply.

 

Cancellation

Cancellations and refunds will not be given for change or mind, if goods do not fit or if there is a delay with the ETA. In the event that there is a legal reason for a refund/cancellation of a sale, refunds will only be given in accordance with the guidelines issued by the Australian Consumer Law. A minimum of 20% of the invoiced price will be deducted from any discretionary refund or lay-by cancellation to cover administration costs and this is at the complete discretion of management. Special orders require a non-refundable deposit of 50% of the invoice price.


Zip Terms and Conditions

All discounts are based on normal RRP. Zip Pay is for purchase amounts from $1 - $1000 – This is 0 interest. Zip Money is for $1001 - $10,000 – This is 12 Months interest free. Maximum discount 30% off RRP. Cannot be used in conjunction with any other offer. More information can be found on Zip website


Discounted Stock and Floor Stock

Please be aware that if an item is sold off the floor or is discounted more than 30%, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in either at purchase or upon delivery in the case that goods are unseen. All ex-display or discounted stock is sold with a limited 12-month warranty which covers defects not known or visible at the time of purchase. All other defects are not covered.


Ownership of Goods

Goods marked as "sold" on behalf of a customer after receipt of deposit or lay-by payment shall remain the property of Eureka Street Furniture Pty Ltd until the invoiced price is paid in full and delivery occurs.


Lay-By Arrangements


A deposit to the value of 30% of the total purchase price is required to begin a lay-by. Payments are to be made fortnightly. There are two types of lay-bys (4 weeks and 3 months). Stock will be held and allocated for 4 week lay-bys..First available stock will be given for 3 month lay-bys (note there may be delays). Failure to complete payments in the specified time makes the goods, any payments made and the deposit liable for forfeiture if considered reasonable in accordance with the Australian Consumer Law.

Lay-bys should not exceed a 3-month period. A lay-by can be cancelled by the purchaser but may result in forfeiture of moneys paid if it is deemed reasonable in accordance with the Consumer Law. Keeping in mind that furniture is a large item which incurs considerable costs for freight and storage. If lay-bys are not picked up by the specified date a storage fee of $30 per week per item will be charged. Additionally, if you fail to collect your lay-by your order may be cancelled and a administration fee applied.

Lay-by Arrangements should be by regular, fortnightly repayments over a three-month period, but this period may be extended at the discretion of the directors.

 

Delivery of Goods

The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the Eureka Street Furniture store you purchased the item from should you require an updated estimate.

If delivery of goods is unsuccessful on the day organised by the customers, a further two-way charge will be payable by the customer for the second delivery. Our carriers agree to deliver to the customers address only. It is at the customer’s expense if goods do not fit into the property or cranes, etc are required to achieve access. Sales staff must be advised at time of sale/booking delivery if access problems are anticipated.

Refunds will not be given if goods do not fit. Our warranty does not cover the delivery of goods. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.

Any damage caused in transit or deliver of your furniture must be reported within 24 hours of delivery. We will not accept responsibility for damage if reported outside this timeframe.

 

Delivery of Online orders

Please note that there may be variances between the colours of timber, leather and other products in store and depicted on our online store due to natural characteristics of the product. Also colours or shades may appear different to the physical product if they are viewed on screens. If the exact colour or shade is important to you please arrange a viewing at our warehouse. Refunds will not be given for variations on colours or shades.


When an online order is processed, a member of our team will contact you to arrange the delivery/collection of your goods. Stock that is showing as in stock, is generally available for delivery within 1 week.

Stock that is showing as "On Order" will take longer. You will be contacted and advised of the ETA of your goods. You will then also be contacted once the goods arrive and a delivery/collection date arranged.
Eureka Street Pty Ltd retail staff are not required to help customers load goods into their own vehicles. Customers picking up goods should bring assistance with them.

Our warranty does not cover the delivery of goods.

Eureka Street Pty Ltd does not have their own carriers. Eureka Street Pty Ltd sub-contracts the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. Eureka Street Pty Ltd is not responsible for any issues or damage relating to the delivery of your order.

Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.


Natural product variation

Please be advised that our timber furniture is made from natural timbers, and as such pieces are unique. If the exact shade or grain is important to you, please inspect the product before delivery, as refunds will not be given and any exchanges will incur a cost to you.

Please note that when purchasing natural products such as timber, recycled timber, marble, and leather etc each piece will be unique. Cracks, nots, veins, and scars are part of these natural characteristic and these are beyond our control. Refunds or exchanges will not be given for variations in natural products. If you do not like the natural imperfect beauty of a natural products it is advisable to buy a non-natural product. Further please note that it is likely that there may be small imperfections when you paint timber as timber is a natural product and there will always be some movement within the construction.

 

General Warranty

Unless otherwise stated all purchases from Eureka Street Pty Ltd are covered by a one (1) year warranty from the purchase date. Eureka Street Pty Ltd offers reserves the right pursuant to the ACL to rectify, repair or replace any defects in material and workmanship in our whole range of products.

This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear.

All warranties given or implied are ex-factory and, due to the nature of all solid timber, cover workmanship only. This means if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim.

Please see the Eureka Street Furniture – Warranty Information for full details on warranty coverage and exclusions.

 

What Does my Warranty Exclude?

The Eureka Street Furniture Warranty Program specifically excludes claims for:

  • Products used in commercial, rental trade, institutional or other non-residential use
  • The normal and expected settling of soft filling such as polyester fibre and leather
  • Leather and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product
  • Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale
  • Damage to timber, leather, or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Eureka Street Furniture
  • Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat, or similar conditions
  • Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams
  • Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse
  • Damage incurred during handling and transportation of the product by the customer or their contractor
  • Damages resulting from dye transfer from rugs, cushions, jeans, and other clothing
  • Furniture repaired by contractors not endorsed by Eureka Street Furniture
  • The cost of transportation from the purchaser to Eureka Street Furniture or its agents, if the claim is not covered by the standard warranty conditions
  • Damage caused to a product or person resulting from use of the product by a person who is over 120 Kg's
  • Damage caused by fabric pilling. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores
  • Damage caused to a product or person resulting from incorrect use
  • Damage caused by failure to care for products correctly

Extended Warranty

In the case of extended warranties purchased at the point of sale. Normal warranty terms and conditions will apply with the exception of the extended date from date of delivery.

 

Governing Law and Jurisdiction

Any orders or agreements made with Eureka Street Furniture are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.

 

Severability

If any provision of this agreement is found to be invalid or unenforceable by a Court of law, such invalidity or unenforceability will not affect the remainder of the provisions of the agreement which will continue in full force and effect.


Care Information

Eureka Street Pty Ltd products are built to last and of very high quality therefore the use of products to keep the leather supple, the timber conditioned and the fabric stain free is vital. Eureka Street Pty Ltd offers many products to assist you in keeping your product in great condition. Please come in store and speak to one of our friendly staff members about the right product for you. Below we have provided some handy tips on how to get the best out of your purchase.
Please see the Eureka Street Furniture – Care Manual for full information on how to correctly care for your product.

Failure to care for your product correctly will void any warranty.

 

Manufacturer's Warning

The natural oils in teak timber furniture can mark some floor coverings. Please take precautions if you are concerned or ask our staff for advice.
Please be advised that all timbers, leathers, marbles etc. are natural products and as such require on-going care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. All warranties are contingent upon products being cared for in line with the Eureka Street Furniture – Care Manual

 

VIP Cards Holders

White VIP

Spend $3000 or more on any in store purchase across any of our stores to become eligible for a VIP member
Customers will be notified in advance of any in store promotions/sales – opportunity to see sale items in store before the public
The customer will receive a further 5% discount on our Current Sale Prices (Excluding items marked at 50% off the RRP or more)
You will be sent a letter of the application being received. (Please make sure address, email and all other details are legible)
The membership is valid for 2 years and to maintain validity $2000 must be spent in each 2 yr period for the membership to remain valid for a further 2 years.

Gold VIP

Spend $5000 or more on any in store purchase across any of our stores to become eligible for a VIP Gold member.
Customers will be notified in advance of any in store promotions/sales – opportunity to see sale items in store before the public
The customer will receive a further 7.5% discount on our Current Sale Prices (Excluding items marked at 50% off the RRP or more)
You will be sent a letter of the application being received. (Please make sure address, email and all other details are legible)
The membership is valid for 2 years and to maintain validity $5000 must be spent in each 2 yr period for the membership to remain valid for a further 2 years.

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