Refunds & Returns
Eureka Street Furniture are not required to provide refund or replacement if you change your mind.
But you can choose a refund or exchange if a item has a Major problem. This is when the item:
- has a problem that would have stopped someone from buying it if they had known about it.
- is unsafe
- is significantly different from the sample or description
- doesn't do what we said it would, or what you asked for and can't be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
With any refund/replacement queries, you must keep proof of your purchase - e.g. your invoice.
For our full terms and conditions please refer to your customer manual, or alternatively Click Here
To lodge an application for repair or replacement of damaged goods please fill in an aftercare form by clicking this link. Click Here