Memphis Ottoman

General Furniture Care & Warranty Info: When investing in quality furniture from Eureka there are several key things you must do to ensure that your products stay with you for years to come.

Eureka furniture is built to last, therefore the use of products to keep the leather supple, the timber conditioned and the fabric free of stains is vital.

Visit our Product Care pages for more detail on how to care for your particular product / material.

Fabric care: Fabric lounges are easily maintained with regular cleaning and care. There are several products available in store to help with maintenance, including fabric protection and extended warranties.

For specific tips on how to care for your Fabric products, see below or read our Fabric Care guide.

• Fabric pilling: Pilling in fabric is the natural result of daily wear and is not considered a fault in the fabric. Pilling can be caused in many ways, including climate, clothing type, pets etc. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores.
• Vacuum regularly, using a low suction setting to remove dust and dirt
• Take care with clothing such as belts, buckles, rings etc on the fabric as they may scratch or snag
• Take care that pets claws or collars do not snag or scratch the fabric
• Any piece of furniture whether it be a timber, leather or fabric design will fade if in direct sunlight. Try to limit the amount of exposure on your fabric lounge to ensure lasting colour
• In the event of a spill, clean straight away. Carefully soak up the spillage by gently ‘blotting’ with a clean, dry, absorbent cloth. If it stains, consult a professional upholstery cleaning company
• Professional cleaning is recommended approximately every 12 months to keep in good condition
• Do not put newspaper or magazines on your lounge as the ink may transfer
• Do not use household detergents or strong chemicals to clean your upholstery
  
  

Failure to care for your product correctly will void any warranty.

Lounge care: Like any furniture product, your new lounge will require care to ensure it remains comfortable and looking beautiful for years to come. Over the first few months of use, you may notice the polyurethane seat foam start to soften – this is normal and should eventually stabilise. Every lounge will wear differently, depending on its intended use.

For specific tips on how to care for your lounge, see below or read our Lounge Care guide.

DO’s

• Ensure to rotate/reverse/flip any seating cushions (if applicable) to ensure even wear of the cushions. If this is not done, the foam will likely pool or drop sooner than intended and result in reduced comfort.
• Use fabric or leather protection to ensure any spills are easier to clean
• Use appropriate cleaning products to keep your lounge looking fresh and tidy

DON’Ts

• Avoid placing your lounge in direct sunlight as this will cause fabrics or leathers to wear & fade
• Do not machine wash your covers at home. Always use a professional cleaning service
• Do not pull loose threads – always cut them
• Do not allow pets or sharp objects near your lounge
• Do not sit or rest on the arms of a chair or lounge – they are not designed to support excessive weight

IMPORTANT NOTES FOR RECLINERS

Just like any mechanism or moving part, recliner mechanisms are susceptible to wear and tear. Try to avoid excessive use or ‘rough’ manoeuvres.

When extended, leg rests are not designed to support excessive weight. Try to keep weight evenly distributed, to avoid bending or warping over time. Do not allow children to play on motion sofas and armchairs. Before using any of the mechanisms ensure the person using the chair is correctly seated. Precautions should be taken by people with lumbar medical conditions and/or pregnant women.

Recliner mechanisms are covered by a 3-year warranty on the structure. This excludes moving parts, such as handles, triggers and hinges; all covered by a 1-year warranty (unless stated otherwise).

FEATHER CUSHION CARE INFORMATION

Plump the feather cushions for longevity and to keep the sofa looking full and create consistency in comfort. There are several ways to achieve this. One method that works well is simply dropping the cushions on the floor, face side up. This will put air back into the feathers, get them moving and create a full look.

Throughout the cushion’s lifetime, it is common to experience feathers coming out of the cushions. This is completely normal and can be rectified with regular vacuuming.

Failure to care for your product correctly will void any warranty.