Product Care Guide

OUTDOOR FURNITURE CARE

Our range of outdoor furniture is designed with both comfort and durability in mind. To get the most from your outdoor products, it is important to follow the relevant care and maintenance instructions:

CUSHIONS: 

• Cushions / fabric exposed directly to UV rays are likely to deteriorate faster, causing rapid fading and weakening of product. It is recommended outdoor products are not permanently left out and exposed to the elements, to ensure maximum longevity
   
• Cushions / fabric exposed to rain/water without the opportunity to dry out will likely deteriorate and develop mould and mildew. Ensure damp cushions are air-dried out regularly, and removed from heavy rain where necessary
   

TIMBER:

• Our outdoor timber is very durable, but there is no escaping deterioration when consistently exposed to the extreme Australian sun. To ensure maximum longevity, remove outdoor furniture from direct sunlight when not in use
   
• Timber needs regular oiling to ensure it does not dry out and crack. To polish the timber, apply a fine, light, silicone-free furniture oil and polish in the direction of the grain. Follow the manufacturer’s instructions on the label. Never use a furniture polish containing silicone. Check the label! (A well-known general-purpose pressure-pack spray advertises its suitability for furniture use, but the silicone content will quickly destroy the lacquer)
   
• Timber in humid areas is more likely to develop mould and mildew. Regular cleaning/wiping of timber is recommended. Waxing your timber can also help protect against mould and mildew

PATIO FURNITURE CARE

• Never place product where they can be exposed to the elements. This includes rain, hail, sun, tree & plant sap, and animal droppings
   
• As the product is subject to changing temperatures, it is common for timber to expand and contract. Over time, this can cause minor cracks or distortion. This is not a fault.
   
• Ensure pets are kept away, as it is common for accidental damage to occur (especially with fabrics and rattan/wicker)

Our warranty on Patio furniture is limited to manufacturer faults and does not cover any wear & tear or damage that could have been caused by:

• Exposure to sun or light
   
• Exposure to rain, hail, or other weather events
   
• Exposure to other natural substances (tree sap, pollen, animal droppings)
   
• Exposure to other chemical substances used in outdoor gardens or patios
   
• Damage caused by pets or other wild animals

RATTAN / WICKER CARE

Rattan is a natural product and is extremely durable but is not completely resistant to the elements. Rattan can become brittle and become damaged when exposed to direct sunlight or excessive moisture.

For our full outdoor ranges, we use a resin wicker, which will typically last much longer outdoors than any similar natural products (e.g., rattan or cane). While this synthetic material is very durable, adequate care is still required.

• Furniture should be dusted or vacuumed with an upholstery brush weekly, to avoid this dirt and dust piling up in nooks and crannies present within the weave.
• Food, drink, animal droppings or any foreign substance should be cleaned immediately. 
• At least every 6 months, furniture should be inspected for mould and mildew growth, and for splits in the fibres, especially if being kept outdoors. Take sufficient time to clean away any problems and to recondition the fibres