Marble is a natural porous product and is therefore susceptible to staining. Any liquids (including water) that are left on the marble will be absorbed into the stone and leave a stain. Any spills (including food) should be cleaned straight away. Customers should always use coasters and placemats to avoid leaving stains and ring marks. Do not chop food directly onto marble as it will scratch the surface. Likewise do not drag object across the stone. Any porous object like vases or pot plans should have protection between the object and the marble.
When cleaning the marble use a clean soft cloth for best results. Do out use abrasive cleaning tools as they will also scratch the finish. Too much cleaner or soap may leave a film and cause streaks. Do not use regular household cleaning products as they may contain lemon, vinegar, or other acids on marble as they will eat into to finish. Only use approved natural stone cleaning product.
We recommend that customers use guardsman or other approved products to seal and protect marble. Marble should be sealed every few years. A good way to tell if your marble needs sealing is to see if the water beads when left on the stone. However it is important to note that sealing the marble will only provide a buffer of protection. It will not provide absolute protection and even sealed stone will stain if liquids are left on their surface for too long.
As marble is a natural product each piece is unique and different. No two slabs of stone will ever be the same. It is this uniqueness that makes the product beautiful. Refunds or exchanges will not be given because marble vary from the sample on the floor.
All marble is fragile and extreme care should be taken when the marble is moved.
If the marble becomes stained, contact a professional marble restoration and refinishing service for further care and advice.
Failure to adhere to the above care information will result in the forfeiture of the customers warranty.